Account deletion

Deleting your account

You can delete your account at any time. Below you will find the steps, what happens to your data and how long it takes. This page is written for Subvio; for our other apps, the steps will be just as simple from launch.

Last updated: November 1, 2026Ventora Systems SRL

1In the app or on the website

  1. Open Subvio, in the app or on the website (subvio.ventora-apps.com), and go to Settings → Account.
  2. Tap “Delete account”.
  3. Type “DELETE” to confirm. Deletion cannot be undone.
  4. We sign you out and the account can no longer be used.

2By email

  1. Write to us at support@ventorasystems.com from your account’s email address.
  2. Use the subject “Delete Subvio account”.
  3. We confirm your request within one business day at most and delete the account.

3What we delete

  • Your account: email address and password.
  • The subscriptions you added, with their history.
  • Your preferences and notification settings.
  • The technical identifier used for notifications.

4What we keep and why

  • A minimal record of the deletion request (date and email address), so that we can prove we complied with it: 12 months.
  • Documents with tax relevance, for as long as accounting and tax law requires: the invoices for payments made on the website, issued through SmartBill. If you paid for Premium through the App Store or Google Play, payment is collected by Apple or Google, so we hold no such documents about you.
  • Backups are automatically overwritten within 7 days.

5How long it takes

Your account becomes inaccessible immediately. Your data is permanently deleted from our systems within 30 days of your request at most.

6Your Premium subscription

If you have Subvio Premium, what happens when you delete your account depends on where you paid:

  1. iPhone (App Store): cancel it yourself, before or after deleting your account, in Settings → [your name] → Subscriptions → Subvio → Cancel Subscription.
  2. Android (Google Play): cancel it yourself, before or after deleting your account, in Google Play → profile → Payments & subscriptions → Subscriptions → Subvio → Cancel subscription.
  3. Website (card, through Stripe): you don’t need to do anything; the subscription is cancelled automatically when you delete your account.
Deleting your account does not automatically cancel a subscription paid through Apple or Google Play. If you do not cancel it, Apple or Google will keep renewing it.

7Need help?

Write to us from the Support page or at support@ventorasystems.com. We reply within one business day at most.

Working draft, written to be reviewed by a lawyer before publication. Values in square brackets will be filled in at implementation.